Complaints (let us know!)
Do you have a complaint about our products, our service or our organisation? Please let us know! We will do our utmost to satisfy you and improve our service. Please send us an e-mail via firstname.lastname@example.org . Complaints are handled within 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, we will answer within the term of 14 days, with a notification of receipt and an indication when you can expect a more detailed answer.
If you have paid via Paypal, and your complaint has not been concluded to your satisfaction, you can start a dispute in which Paypal will negotiate. Please note: Paypal does not negotiate in case of custom made orders.
In case of complaints that cannot be solved by mutual consultation, you can contact the foundation WebwinkelKeur (www.webwinkelkeur.nl
), which will act as an intermediary. If a solution is not found, the customer has the right to hand over his complaint to the independent dispute commission, appointed by foundation WebwinkelKeur, their decision is binding and both entrepeneur and customer agree to this binding decision. The costs for handing over this complaint to the dispute commission will be paid by the customer to the dispute commission.
It is also possible to announce complaints after intermediation by WebwinkelKeur via the European ODR platform (http://ec.europa.eu/odr
). This will act as an intermediary in the dispute.
However, we trust that we can come to a conclusion of your complaint quickly and without interference of third parties.