Is an item not to your liking? Or do you prefer to change it for another item?
Returning and exchanging items is no problem at all!
You can return an item when:
- The item is unused, and
- You send an e-mail to firstname.lastname@example.org within 14 days after receipt, letting us know you wish to return the item, and
- You return the item within 14 days after this notification.
Please note: there is no right of withdrawal for companies.
You will receive a refund within 14 days after your notification e-mail, should you wish to cancel the returned item, or just after we received the return. Please note that you have to cover the return costs yourself.
Paypal payments will be refunded via Paypal, all other payments will be refunded via bank transfer.
Cancellations or adjustments*
Of course it is also possible to cancel your order before delivery. This is completely free of charge. You can also adjust your order or add extra items to your order. If you wish to cancel or adjust items, you can e-mail or telephone us.
*Custom made items
Some of our items are custom made on request, and different terms are applicable in that case. These items cannot be cancelled after ordering. These items can also not be returned because they are made completely according to your wishes.